Really enjoyed my last trip to Pauline's Automotive. I was impressed with the quality of the auto repair and appreciated all the special touches (thank you Jessica) that indicate that this auto repair shop is striving for excellent customer service. In addition, the repair cost was within the estimated budget presented to me (always important). Today, I received a follow-up call to see if everything was OK with my car and was offered and opportunity to provide feedback on my Pauline's Automotive experience. As a new customer, I feel valued and appreciated. I would also like to add that the reception/office and the auto repair area is very clean and tidy.