5

Prompt service and clear communication, everything was great

5

After servicing car was returned with an unexpected perk, the headlight covers had the "fog" cleaned away. Making driving much safer. Thanks for the unsolicited assistance.

1

I strongly advise against doing business with this company. From the very beginning, our experience was incredibly frustrating. My 18-year-old son had spent the last 18 months saving to buy his first car. He connected with a technician named Fernando, who was unprofessional, difficult to communicate with, and changed the price of the lien sale vehicle twice during the process. He also tried to rush him into a purchase and tried to create a false sense of urgency that was unneeded. Very negative used-car salesman signals. Despite these red flags, my son was determined to purchase the 1999 Jeep Cherokee, so we proceeded with an independent inspection at a reputable shop in Santa Rosa. Fernando agreed to meet us at Coogler's Automotive on Piner Road in Santa Rosa for a third-party evaluation. The results were alarming. The vehicle had multiple SERIOUS issues that he was not honest about: - A loud growling noise from the rear, likely due to a failing bearing - Metal particles in the rear differential fluid - A fan clutch with missing bolts - Combustion gases present in the cooling system, indicating a probable head gasket issue or worse (failing motor) - A disconnected sway bar just hanging from the suspension system - And tons of other issues I don't feel like listing out When these issues were presented, Fernando immediately accused the shop of lying. What in the world??? Coogler's promptly displayed photo evidence right then and there and diagnostic reports, five in total, proving the presence of combustion gases in the engine. They even demonstrated that the repeated tests showed increasing levels of contamination as the engine ran longer. Undeniable evidence. And yet, Fernando still says "liars." Fernando insisted he was a skilled mechanic, but the facts clearly said otherwise. This kind of behavior, denying clear evidence, attempting to mislead a young buyer, and then RETALIATING against a reputable shop with a 1-star online review, speaks volumes about his, Pauline's, and K-Tech's integrity and professionalism. In my opinion, this company and it's ownership, which was notified about the issue and chose to do nothing about it, is not trustworthy. If this is how they attempt to misrepresent vehicles for sale, I can only imagine how they conduct themselves when it comes to repairs. Proceed with extreme caution.

1

I strongly advise against doing business with this company. From the very beginning, our experience was incredibly frustrating. My 18-year-old son had spent the last 18 months saving to buy his first car. He connected with a technician named Fernando, who was unprofessional, difficult to communicate with, and changed the price of the lien sale vehicle twice during the process. He also tried to rush him into a purchase and tried to create a false sense of urgency that was unneeded. Very negative used-car salesman signals. Despite these red flags, my son was determined to purchase the 1999 Jeep Cherokee, so we proceeded with an independent inspection at a reputable shop in Santa Rosa. Fernando agreed to meet us at Coogler's Automotive on Piner Road in Santa Rosa for a third-party evaluation. The results were alarming. The vehicle had multiple SERIOUS issues that he was not honest about: - A loud growling noise from the rear, likely due to a failing bearing - Metal particles in the rear differential fluid - A fan clutch with missing bolts - Combustion gases present in the cooling system, indicating a probable head gasket issue or worse (failing motor) - A disconnected sway bar just hanging from the suspension system - And tons of other issues I don't feel like listing out When these issues were presented, Fernando immediately accused the shop of lying. What in the world??? Coogler's promptly displayed photo evidence right then and there and diagnostic reports, five in total, proving the presence of combustion gases in the engine. They even demonstrated that the repeated tests showed increasing levels of contamination as the engine ran longer. Undeniable evidence. And yet, Fernando still says "liars." Fernando insisted he was a skilled mechanic, but the facts clearly said otherwise. This kind of behavior, denying clear evidence, attempting to mislead a young buyer, and then RETALIATING against a reputable shop with a 1-star online review, speaks volumes about his and Pauline's Automotive integrity and professionalism. In my opinion, this company and it's ownership, which was notified about the issue and chose to do nothing about it, is not trustworthy. If this is how they attempt to misrepresent vehicles for sale, I can only imagine how they conduct themselves when it comes to repairs. Proceed with extreme caution.

5

Excellent service!

Thanks Susan. We love having you for a customer. Glad we could help again.

- Pauline's Automotive
5

Pauline's did an engine replacement for my 2007 Mazda CX-7. They did great work! Jason, shop manager, and Fernando, mechanic, were professional, informative and friendly, answering my questions.

1

No idea how their stars are so high, they looked my friend in the eyes and said sign here for "just alignment and brakes." It ended up being a $2,000 payment they made him pay. And the brakes failed no more than a month later. They said it will be free of charge to fix but they made him pay again.

5

Investing in the right hands can be a game-changer! I'm thrilled to share my exceptional experience with Mrs Meghan haffey, a seasoned Forex Trader who expertly managed my investment. With her strategic guidance, I turned $1000 into a remarkable $10,000 in just 7 days! If you're seeking a secure and lucrative investment opportunity, look no further! Meghan haffey expertise ensures a safe and profitable journey. "Don't miss out on this chance to elevate your financial growth!" Connect with her via: Email: [email protected] WhatsApp: +1 (214) 729-2374

5

4

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