Sebastopol Auto Repair

woman owned, great service

I recently had the pleasure of bringing my car to Pauline's Automotive for servicing, and I couldn't be more satisfied with the experience. From start to finish, the service provided by David and the team was nothing short of exceptional. Upon entering the shop, I was greeted warmly by the manager Ruby. David quickly assessed my car's needs. His knowledge and expertise were immediately apparent, and the team took the time to thoroughly explain the issues and the recommended solutions. Throughout the service process, Ruby kept me informed every step of the way, ensuring I understood what was being done and why. This level of transparency and communication was greatly appreciated and helped to build trust in their work. Not only was the service completed in a timely manner, but the quality of the work exceeded my expectations. My car now runs smoother than ever, thanks to David's meticulous attention to detail and dedication to providing top-notch service. In addition to the excellent mechanical work, I was impressed by the professionalism and friendliness of the entire team, the way Alivia always had a smile on her face, made the process very welcoming. It's clear that customer satisfaction is a top priority for Pauline's Automotive, and they go above and beyond to ensure a positive experience for their clients. Overall, I can't recommend Pauline's Automotive highly enough. If you're in need of auto repair or maintenance services, look no further. Trust your vehicle to David and the team, and you won't be disappointed. I'll certainly be returning for all of my future automotive needs. Thank you to Ruby, Alivia & David, you three are amazing and went above and beyond!

I am very confident in their work. Detail is upmost.

A+, fast, friendly, thorough. Recommend!

Don't go here. I was in a tight spot with my car and they knew that and used it to their advantage. Charged me $400 for a BATTERY REPLACEMENT. Needless to say, I'm embarrassed to have gone to them but I was desperate. Best part yet to come--once they were done with my battery they called saying they found some other issues, two of which were legitimate cause for concern (serpentine and coolant) and two of which were minor (cabin air filter and corroded headlights). They wanted to charge me 1K for those four repairs. Insane. I feel awful for going here honestly. Also the employees were bitching at each other the entire time I was there. One star because I did get a free coffee.

had taken my car to a dealership and they told me I need a new brakes that's why the brake light was coming on well I had heard from a friend of mine about Pauline's and the technician Kevin I believe that was his name. Anyway I took my car there and Kevin said I didn't need new brakes I just needed a break sensor that had broken on one side he saved me so much money he replaced the sensor and explained everything to me he got rid of the light on the dashboard. Thanks Kevin I will remember you in the future

I had taken my car to a dealership and they told me I need a new brakes that's why the brake light was coming on well I had heard from a friend of mine about Pauline's and the technician Kevin I believe that was his name. Anyway I took my car there and Kevin said I didn't need new brakes I just needed a break sensor that had broken on one side he saved me so much money he replaced the sensor and explained everything to me he got rid of the light on the dashboard. Thanks Kevin I will remember you in the future