Sebastopol Auto Repair

Incompetence

After arriving from Washington state to meet my brother and sister-in-law vacationing from Southern California, my brother developed a rattle during the trip. Took a chance and stopped at Pauline's Automotive. They're service technicians were prompt, courteous and personable. Thank you so much for the great service experience.

I was on vacation visiting the area had a muffler issue they were very helpful they repaired my muffler right away they were very kind and friendly and professional I really appreciate the service was great

I have now visited Paulines a number of times while they worked on my truck and on a tough problem with my wood chipper. They are a great group of hard working people that are always professional and easy to communicate with. Most importantly they did great work on my machines at a very fair price. I highly recommend their services.

One of the worst places to be is on a road trip away from your "home" mechanic. My son and I were passing through Sebastopol when my Van had an issue. I found Pauline's by doing a diesel mechanic search and when I called and told them my situation, Kat (desk manager) told me to come in and have one of the techs check it out. I showed up with my son and fluid coming out of my engine compartment and right away I felt the hospitality of this place. Geo, one of the mechanics had a wonderful, peaceful presence to him that brought my "freak out" down to a "everything is going to be alright" state of mind. After chatting with him he told me to come back to next morning and they could diagnose my van. The next day they took it in and went the extra mile to get the problem fixed and even checked in with me to make sure my 4 year old son was comfortable while we waited. Kat, helped us sort out some issues with the broken part being paid for by an issue from a previous mechanic and even helped me find another part for another problem I was trying to solve. I was there pretty much the whole afternoon but it didn't really matter because I felt like was part of the family. My son felt the same. Great place to get your auto serviced and if you are in a pinch. I felt very blessed to have found the team at Pauline's. They are trustworthy, diligent and professional.

I had to go in to get new brakes. Everyone that worked there was friendly and incredibly helpful. I'm looking forward to using this place for all my auto needs. I can't recommend them enough.

Amazing team of people. So helpful and willing to work with me to make sure my car is driving safe and prioritizes what needs to be taken care of first with out putting me in the hole $$$! Kat went above and beyond and all the Mechanics were so knowledgeable.