Sebastopol Auto Repair

DO NOT GO HERE IF YOU WANT GOOD SERVICE, OR IF YOU WANT A RESOLUTION. I had an issue start June 2024 that is still not resolved. From the start, their communication was poor and minimal. They gave me a run around about technician’s calling out, being on vacation or no longer working there and then had a “senior technician” “redo the diagnostic” and proceeded to tell me I need a new engine on a car I only had for a few months, with only 20k miles on it when I got it (I got two second opinions after this). I’ve paid 2 diagnostics in total, and all they replaced was basic maintenance parts that have already been replaced by the shops that I got second opinions from- since I didn’t trust this place from the start. They tried charging me for a 3rd diagnostic AFTER SAYING THEY CANT FIGURE OUT THE ISSUE (my car has fired the same exact codes since I came here over a year ago) I had to go to Pauline’s per my warranty under car max as they’re a “Car Max Approved Service Provider”. Pauline’s "can’t figure out the issue". On our final visit last month, they told me verbally they replaced a certain hose after communicating with Volvo- but it’s not on an invoice, no record of it. But they can put a $0 “detailing” or “cleaning” line item on a car they returned filthy. When I’ve asked why, they said they didn’t want to “doctor an invoice” and I was told that tech is no longer there. Sound familiar? I, the consumer, had to tell the manager to call Volvo and investigate because if they communicated with Volvo there would proof and that wouldn’t be “doctoring” that would be DOCUMENTING!! I should not have to tell someone how to do their job, or how corresponding with manufacturers works.. On my last visit (A Monday) as mentioned, I specifically requested technician Isiah, they told me he would be in on Wednesday and its no problem to have him work on my car again. But on Tuesday they gave my my car back with no resolve..no mention of my requested technician, no one told me he no longer worked their until I called and asked about my invoices…. their service is just horrible; and nobody has a clue what they’re doing, they don’t seem forthcoming. Their courtesy cars are filthy, and I had to put air in the tires even when I made appointments ahead of time and they new Id be using their car. After being told they can’t figure out this issue and deciding I’m done dealing with this place and ultimately giving up, I asked them to leave my keys in the drop box so I can get my car back we were told they are hesitant because “the state of affairs going on in our country”. I gave them multiple chances and plenty of time before posting a review because maybe they had poor management last time, as they said they’re under new management/employees now..but it’s the same excuses as last year for the poor service I have received. Save your money, and time. This shop is disorganized, unprofessional, under qualified, inexperienced, what have you - clearly not equipped to handle complex diagnostic work. (I wrote this out about two weeks ago, still haven’t heard anything)

Prompt service and clear communication, everything was great

After servicing car was returned with an unexpected perk, the headlight covers had the "fog" cleaned away. Making driving much safer. Thanks for the unsolicited assistance.

I strongly advise against doing business with this company. From the very beginning, our experience was incredibly frustrating. My 18-year-old son had spent the last 18 months saving to buy his first car. He connected with a technician named Fernando, who was unprofessional, difficult to communicate with, and changed the price of the lien sale vehicle twice during the process. He also tried to rush him into a purchase and tried to create a false sense of urgency that was unneeded. Very negative used-car salesman signals. Despite these red flags, my son was determined to purchase the 1999 Jeep Cherokee, so we proceeded with an independent inspection at a reputable shop in Santa Rosa. Fernando agreed to meet us at Coogler's Automotive on Piner Road in Santa Rosa for a third-party evaluation. The results were alarming. The vehicle had multiple SERIOUS issues that he was not honest about: - A loud growling noise from the rear, likely due to a failing bearing - Metal particles in the rear differential fluid - A fan clutch with missing bolts - Combustion gases present in the cooling system, indicating a probable head gasket issue or worse (failing motor) - A disconnected sway bar just hanging from the suspension system - And tons of other issues I don't feel like listing out When these issues were presented, Fernando immediately accused the shop of lying. What in the world??? Coogler's promptly displayed photo evidence right then and there and diagnostic reports, five in total, proving the presence of combustion gases in the engine. They even demonstrated that the repeated tests showed increasing levels of contamination as the engine ran longer. Undeniable evidence. And yet, Fernando still says "liars." Fernando insisted he was a skilled mechanic, but the facts clearly said otherwise. This kind of behavior, denying clear evidence, attempting to mislead a young buyer, and then RETALIATING against a reputable shop with a 1-star online review, speaks volumes about his, Pauline's, and K-Tech's integrity and professionalism. In my opinion, this company and it's ownership, which was notified about the issue and chose to do nothing about it, is not trustworthy. If this is how they attempt to misrepresent vehicles for sale, I can only imagine how they conduct themselves when it comes to repairs. Proceed with extreme caution.

I strongly advise against doing business with this company. From the very beginning, our experience was incredibly frustrating. My 18-year-old son had spent the last 18 months saving to buy his first car. He connected with a technician named Fernando, who was unprofessional, difficult to communicate with, and changed the price of the lien sale vehicle twice during the process. He also tried to rush him into a purchase and tried to create a false sense of urgency that was unneeded. Very negative used-car salesman signals. Despite these red flags, my son was determined to purchase the 1999 Jeep Cherokee, so we proceeded with an independent inspection at a reputable shop in Santa Rosa. Fernando agreed to meet us at Coogler's Automotive on Piner Road in Santa Rosa for a third-party evaluation. The results were alarming. The vehicle had multiple SERIOUS issues that he was not honest about: - A loud growling noise from the rear, likely due to a failing bearing - Metal particles in the rear differential fluid - A fan clutch with missing bolts - Combustion gases present in the cooling system, indicating a probable head gasket issue or worse (failing motor) - A disconnected sway bar just hanging from the suspension system - And tons of other issues I don't feel like listing out When these issues were presented, Fernando immediately accused the shop of lying. What in the world??? Coogler's promptly displayed photo evidence right then and there and diagnostic reports, five in total, proving the presence of combustion gases in the engine. They even demonstrated that the repeated tests showed increasing levels of contamination as the engine ran longer. Undeniable evidence. And yet, Fernando still says "liars." Fernando insisted he was a skilled mechanic, but the facts clearly said otherwise. This kind of behavior, denying clear evidence, attempting to mislead a young buyer, and then RETALIATING against a reputable shop with a 1-star online review, speaks volumes about his and Pauline's Automotive integrity and professionalism. In my opinion, this company and it's ownership, which was notified about the issue and chose to do nothing about it, is not trustworthy. If this is how they attempt to misrepresent vehicles for sale, I can only imagine how they conduct themselves when it comes to repairs. Proceed with extreme caution.

Excellent service!

Pauline's did an engine replacement for my 2007 Mazda CX-7. They did great work! Jason, shop manager, and Fernando, mechanic, were professional, informative and friendly, answering my questions.

No idea how their stars are so high, they looked my friend in the eyes and said sign here for "just alignment and brakes." It ended up being a $2,000 payment they made him pay. And the brakes failed no more than a month later. They said it will be free of charge to fix but they made him pay again.

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